Terms of Use

You must be 18 years or over to use Heartfelt Presence.

NOTE: If you are in danger of hurting yourself or others, please do not use this site.

Please use this list of Emergency and Suicide hotlines in case of emergency.

Our community values

  • You must be 18 years or over to use Heartfelt Presence.
  • This is your space. You have a responsibility to use it safely. Please help us keep this a safe and supportive place for everyone.
  • The Service should not be used as a substitute for professional advice. You should consult your doctor, or other relevant professionals before making any decisions that could affect you or others.

How and why we moderate the Service

  • The Service is moderated by mentors. There are some timeslots where mentors are not scheduled in. Please check the schedule to see when there are mentors available.
  • Our mentors are here to help facilitate a safe and supportive environment to help you find peace of mind.
  • Our moderators are not counselors or crisis workers – we are not able to provide crisis support.
  • We do not take any responsibility for what happens in Zoom while a moderator is not present. Please do not enter the zoom room if there is no Host available for that hour.

Your anonymity and safety

  • We will only share the information you provide to us with other people or organisations in accordance with our Privacy Policy (below). Content shared on the zoom room is considered as public due to the public nature of the zoom room.


1.1 By using the Service you agree to be legally bound by these Terms and Conditions, which shall take effect immediately on your first use of the service. If you do not wish to be bound by these Terms and Conditions, then you may not use the service.

1.2 Heartfelt Presence may change or replace these Terms and Conditions at any time, without prior notice to you, by posting changes online. Please review these Terms and Conditions regularly. Continued use of the Service after changes to the Terms and Conditions are posted means you agree to be legally bound by the updated Terms and Conditions.

1.3 The purpose of this Service is to provide a safe forum for people to share experiences and help each other cope with the challenges of living with mental health problems.


2.1 The Content on this Service is owned by Heartfelt Presence or third parties. No Content from this Service may be copied, used, or reproduced without written consent, except where it is used for non-commercial personal use where no consent is required.


3.1 Heartfelt Presence is not a medical organization and provides information rather than advice. Heartfelt Presence does not accept liability for any inconvenience, harm, loss, or damage arising from the use or inability to use any of the information on this Service.

3.2 This Service facilitates support for guests by mentors; it should not be used as a substitute for professional advice. You should consult your doctor, or another relevant professional, before making any decisions that could affect you or others.

3.3 Heartfelt Presence takes no responsibility for the content of external websites and any such links to external websites on the Service should not be taken as an endorsement of any kind.

3.4 Heartfelt Presence shall not be liable for any loss or damage caused or alleged to be caused by your use of another resource. Any concerns regarding any external link should be reported immediately using the report link.

Privacy policy


4.1 We will only collect process and store information we have openly collected from you or with your consent, in accordance with data protection laws. Confidentiality is fundamental to our services. However, there are some exceptional circumstances where we may pass on information. These include:

  • If we suspect a child may be at risk from harm.
  • If a user is at serious risk of harm, either from themselves or others.
  • If a user threatens or abuses our moderators, staff or guests.

Your details will be held only by us and will not be made available to any third party, except as set out in these Terms and Conditions, where you provide your consent to us, where safeguarding or a mental health crisis is concerned where our policies and procedures on safeguarding and mental health crises will be applied, for training purposes, or in the interests of developing and improving this service.

4.2 Heartfelt Presence may email users about activity on the Service such as notifications or password resets. We may email users from time to time about the Service, for example, about improvements, developments, or changes to these Terms and Conditions. We may also email users about user surveys relating to your experiences of the service, opportunities, information, or activities, but where such contact is e-marketing, Heartfelt Presence will only do so where the user has provided his/her consent.


4.4 If you send information to Heartfelt Presence via email, please be aware that we cannot guarantee its security during transit. Once received, email information will be stored in accordance with data protection law.


For further information about cookies, please read Heartfelt Presence's privacy and cookies policy.


4.5 We will take reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us.

User conduct

5.1 Participation in, and use of, Heartfelt Presence is at your own risk.

5.2 All views and information given by our mentors or guests are not the views, policy, or advice of Heartfelt Presence. You understand and acknowledge that any advice and information is the sole responsibility of the mentor or guest from whom it originated.

5.3 This Service is for users over the age of 18.

5.4 You agree not to participate in mischievous or malicious behaviour that causes damage or may cause damage to Heartfelt Presence, any other guest, or any of the computer systems on which this Service resides.

5.5 By using this Service you agree to these terms and conditions. If you do not agree to these terms and conditions, you cannot use the Service.

5.6 If your access to Heartfelt Presence is terminated or suspended for any reason, you must not access the Service or create a new profile without our prior consent.

5.7 Heartfelt Presence does not guarantee that the Service will be uninterrupted or error-free.

Speaking on the Service

6.1 What you say in the Service or by private message must follow the following guidelines:

6.2 Content must not be obscene, defamatory or libellous, inflammatory, vulgar, discriminatory, harassing, sexually orientated, racial, political, hateful, threatening, in violation of any laws or good morals and practice, or personally abusive. You hereby undertake to indemnify and hold harmless Heartfelt Presence against all costs and expenses (including direct, indirect, special, and consequential losses) from any such actions committed by you.

6.3 Content containing personal contact details (full names, email addresses/links, phone numbers, fax numbers, or postal addresses) is not allowed.

6.4 Content must not contain commercial advertising, and unsolicited messages for the purpose of advertising a product or service will be removed.

6.5 Content advertising items, whether for sale or donation, are not permitted on this Service except by administrators. This includes offers of second-hand equipment or books.

6.6 Content must not infringe or violate another party's rights (including, but not limited to, copyright and/or intellectual property rights, and rights of privacy and publicity).

6.7 Please do not post medical, legal, or financial information in an advisory capacity..

6.8 Please keep any links that you post relevant to the discussion. Heartfelt Presence is not responsible for the Content of external websites and may remove external links without further notice.

6.9 You accept that any post, comments or private messages you receive from other users shall not be classified as information belonging to you, and therefore cannot be processed under a subject access request.

6.10 You understand that due to the nature of the Service being public, there cannot be any privacy protection for what you share. Share private matters at your own discretion.


7.1 Heartfelt Presence has the right, but no obligation, to mute, or remove guests from the zoom room.

7.2 Heartfelt Presence is not obliged to enter into any correspondence with those who wish to challenge moderation decisions made in relation to Content on this Service or its removal.

7.3 Where a breach of these Terms and Conditions occurs Heartfelt Presence reserves the right to take such action as it sees fit. If your use of this Service creates losses for Heartfelt Presence, you will compensate Heartfelt Presence for all its losses.


8.1 We may assign, transfer, novate or subcontract any or all of our rights and obligations under these Terms and Conditions at any time.

8.2 If any term of these Terms and Conditions is illegal, invalid, or unenforceable for any reason, the remaining terms shall continue to be valid.

8.3 These Terms and Conditions and your use of this Service are governed by US law and you are subject to the non-exclusive jurisdiction of the US courts.

8.4 Failure or delay by either party to enforce an obligation or exercise a right under these Terms and Conditions shall not be a waiver of that obligation/right.

Exclusion of Liability

9.1 Heartfelt Presence hereby excludes all and any losses, liabilities, claims, damages, expenses, or costs (whether as a consequence of its negligence or otherwise) arising in connection with:

  • your use or inability to use the Service;
  • any unauthorized access to or alterations of information provided by you;
  • any arrangements entered into with any third party in connection with any information provided by or in connection with this Service;
  • the inaccuracy, incompleteness, or tardiness of any information supplied through the service other than, in each case, any liability in respect of death or personal injury.

9.2 If Heartfelt Presence is liable to you for any reason, our liability will be limited to $200 USD.

9.3 Nothing in these Terms and Conditions excludes any liability to you we may have for death or personal injury arising from our negligence, for which no limitation applies.


10.1 'this Service' and 'the Service' refers to all Internet pages in the heartfeltpresence.org domain and the free zoom room being hosted by Heartfelt Presence.

10.2 'Heartfelt Presence' includes any person or organization engaged by Heartfelt Presence (including as its agent/contractor) in any part of the design, development, operation, marketing, promotion, or other similar aspects of this Service.

10.3 'user', 'you', and 'community member’ refer to any person viewing or interacting with this Service.

10.4 'Content' refers to any text, post, message, photograph or other image presented on hearfeltpresence.org and words or gestures used on the zoom room.

10.5 'moderator' refers to any admin or host from Heartfelt Presence.

10.6 'Terms and Conditions' refers to these Terms and Conditions, including the community guidelines and Privacy Policy, as updated or amended from time to time.

If you have any comments, please email host.heartfeltpresence@gmail.com

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